SHIPPING & ORDERS
1. How long does shipping take?
Standard shipping takes 5-7 days.
Express shipping takes 2-3 days.
Depending on DHL Express rates.
PLEASE ALLOW 1-5 BUSINESS DAYS FOR ORDER PROCESSING.
2. How long is your In-Transit Time to receive my package once my order has shipped?
In-Transit time starts when your order has been shipped, and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays.
3. Can I cancel my order or change my address?
We know just how much you want your order to arrive on time. Seconds after you place your order, it goes straight to our warehouse for processing so unfortunately, this means making changes to your order can often be difficult. If you contact our customer service team, with your order number and correct address, we can see where your order is, but we can not guarantee that your order will be cancelled or changed.
4. Where is my order?
As soon as your order is processed and ready to ship, you’ll receive a shipping confirmation email or text with your tracking info so you can keep tabs on the delivery status.
5. The tracking info says that my package was delivered, but I never received it.
We advise that you check with your surrounding neighbors. If no one has seen your package, wait three business days, and then contact the carrier service. Depending on the courier, packages can sometimes be marked as delivered while in transit, so don't freak out! If you still haven't found/received your package, you can email our customer service team at firstname.lastname@example.org for assistance.
6. I received a faulty/wrong item in my package, what do I do?
We are very sorry to hear that you've received a faulty or incorrect item.
So we can rectify the issue ASAP, please shoot us a message at email@example.com with the following info: Your name, Your order number, Product name and/or code (this can be found on your order confirmation email) along with a Picture of the fault / incorrect item.
RETURNS & REFUNDS
1. Can I exchange or return items?
Due to hygiene reasons, we do not offer exchanges or returns on any items.
- ALL ORDERS ARE FINAL SALE.
- WE DO NOT ACCEPT RETURNS ON ANY ORDERS
- If you have any questions or concerns please email firstname.lastname@example.org
2. Where's my refund?
Refunds take up to 7 business days to be processed once the order arrives back at our facility, but this can vary depending on your financial institution. To see where your order is, you can use the tracking number provided. If you have any further questions about refunds or your package, you can contact our customer service team for assistance.
3. Do you return the shipping charges?
We do not refund delivery charges on any orders.