Shipping & Returns

RETURN POLICY

Postmark (deliver to USPS) your original item within 7 business days of the date you initiate the exchange online to avoid being charged for a new item, as well as a $7 fee for the return shipping.

If you have been charged for the new item, we will refund the cost of the original item after we receive it at our returns facility.

Our return policy states we have a strict NO-REFUND policy. Once a product is placed for an order there are no refunds unless told otherwise. 

ALL HAT ITEMS ARE FINAL SALE. 

If 10 days have gone by since delivery, unfortunately we can’t offer an exchange for a new product. Please read our Exchange Policy.

Defective items or items that stop functioning within the first 30 days of usage will be replaced for free.

Reporting of defects or missing items should be completed within 10 days from receiving the product

To be eligible for a replacement, your item must be in the same condition that you received it. It must also be in the original Loyal Origins packaging.

Gift Cards are final sale.

Proof of purchase is required in order to complete your replacement

We do not accept any refunds, exchanges, or returns for any sale items.

We are not liable for any return packages that may become lost or stolen in-transit.

Returns are processed within 5-7 business days after your item(s) are delivered to our warehouse. 

Return drop-offs are not accepted at our warehouse or office. 

We have the right to refuse your return if the item is not in the condition it was sent to you in. If your return is rejected when it arrives to us then we will send it back to you.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:An irregular or excessive return history.

An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.

REFUNDS (if applicable)

Please allow up to 2 billing cycles for a refund to be reflected

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

In the case your items are denied for refund, a support team member will contact customers to inform of the rejection and ship the items back to the customer.

If approved, the refund will automatically be applied to your original method of payment.

All orders for returns are not refunded their original shipping cost.  

RETURN PACKAGING:

If you no longer have the original packaging, you can return your order in any other packaging provided that it is properly sealed to prevent the items getting lost.

Please keep your proof of postage and/or return tracking number when shipping back your returns. 

Return address: Contact us at help@loyalorigins.com for your country's return center address. 

EXCHANGES

Exchanges must be initiated within 10 days from delivery of the item.

Final sale items of any price are not subject to returns, refunds, or online credits.

Size-based exchanges are acceptable.

Items must be returned with all vendor tags attached.

Items returned with obvious use, makeup, hairs or fiber, dander, dust or dirt, deodorant, perfume, or otherwise, do not meet our Return Policy mentioned & will be subject to denial

Exchanges are shipped using standard shipping.

SHIPPING

Orders can be processed within a 5 day window from the time they are placed. This time is considered processing time and does not include in-transit time.

Please note that while most deliveries are made during business days (some exceptions may apply).

Orders placed will be shipped to an address designated by you as long as that shipping address is compliant with the shipping restrictions contained on our website. All purchases from the Site are made in accordance with shipment conditions. You are accepting these terms and conditions through your use of the Site.

Please note that an Order may be delivered to a neighbor, in case a delivery attempt is unsuccessful. Delivery to a neighbor address is upon the judgment of the driver. The carrier will generally determine if the parcel can be left in a secure place at your delivery address. Your package may be returned to us if there is no safe place to leave the package at the point of delivery. 

Once a package is picked up by the carrier service, LOYAL ORIGINS releases responsibility for the shipment.

LOYAL ORIGINS is not liable for any packages that are lost, stolen or rejected by the customer or customer receiving representative, once they have been successfully delivered by the carrier. Please ensure that the location that your order is being shipped to is safe, reliable, and secure.

For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly to track your package. Please note that we are not responsible for lost packages sent to mail forwarding providers. We are not responsible for lost packages. The cost of expedited shipping to you for the original order (if applicable) is not subject to refund.